Terms and conditions of sale

Article 2 - Pre-contractual information

Prior to the immediate purchase or the placing of the order and the conclusion of the contract, these general terms and conditions of sale are communicated to the buyer, who acknowledges having received them.

The buyer will be provided with the following information in a clear and comprehensible manner:

- the essential characteristics of the service ;

- the price of the service or the method of calculating the price and, where applicable, any additional charges for transport, delivery or postage and any other charges;

- the date or time by which the service provider undertakes to perform the service, irrespective of its price, and any other contractual conditions ;

- information relating to the identity of the service provider, its postal, telephone and electronic contact details, and its activities;

- the arrangements for handling complaints;

- the duration of the contract, in the case of a fixed-term contract, or the conditions under which it may be terminated in the case of an open-ended contract;

- in respect of digital content, any relevant interoperability of that content with certain hardware or software of which the trader has or ought reasonably to have knowledge.

Article 3 - Ordering

An order is taken to mean any order relating to the services listed in the seller's price list and accepted by the seller, accompanied by payment of any deposit stipulated on the order form.

All orders, in order to be valid, must be established on the seller's order forms, which are available to customers in his shops.

All orders received by the seller are considered firm and definitive.

It implies full acceptance of these general conditions of sale and the obligation to pay for the products ordered.

The buyer has a 14-day right of withdrawal from the date of conclusion of the contract, except as provided for in article L.211-28 of the French Consumer Code.

Article 4 - Quotes

For services for which an estimate has been drawn up in advance, the sale will not be considered final until the service provider has drawn up an estimate and sent the purchaser confirmation of acceptance of the order.

The estimates drawn up by the service provider are valid for a period of 7 days.

Article 5 - Performance of the service and termination of the contract

Except in the case of special conditions specific to the sale, the service will be provided within the period of 1
working day from receipt by the seller of an order in good and due form.

If the seller fails to fulfil his obligation to perform on the date or at the end of the period provided for above or, failing this, no later than 30 days after the conclusion of the contract, the purchaser may cancel the contract, under the conditions of articles L. 216-2 and L. 216-3 and L. 216-4 of the Consumer Code, by registered letter with acknowledgement of receipt or in writing on another durable medium, if, after having enjoined the professional to provide the service within a reasonable additional period, the latter has not complied within this period.

The contract shall be deemed to have been terminated on receipt by the trader of the letter or writing informing him of such termination, unless the trader has performed in the meantime.

However, the purchaser may immediately cancel the contract if the trader refuses to provide the service or does not fulfil his obligation to provide the service on the date stipulated, if this date or time limit constitutes an essential condition of the contract for the purchaser. This essential condition arises from the circumstances surrounding the conclusion of the contract, or
at the express request of the consumer before the contract is concluded.

The costs and risks associated with this operation shall be borne exclusively by the service provider.

Except in cases of force majeure, the deposit paid when the order is placed is automatically forfeited and cannot be reimbursed.

Article 6 - Withdrawal period and refund

The purchaser has a right of withdrawal of 14 days from the conclusion of the contract. The customer automatically loses the right of withdrawal in the following cases:

6.1. Standard or higher level online French courses (all levels) :

a)  the user has consumed more than 20% of the course (watching videos, solving quizzes, saving ebooks),

b) excessive claims were made by the same buyer,

c) multiple claims have been made by the same buyer for the same course. 

6.2. Conversation workshops at intermediate and expert levels in groups or individually :

            a) the buyer makes a request for reimbursement 48 hours or less before the start of the first workshop (valid
time in France)

b) excessive claims were made by the same buyer,

c) several claims have been made by the same buyer for the same workshop.

6.3. Accompaniment and support for social and professional integration in France: no right of withdrawal applicable.

The buyer waives his right of withdrawal when purchasing an integration service.

The trader must reimburse the purchaser for all sums paid, no later than 14 days from the date on which he is informed of the purchaser's decision to withdraw (C. cons., art. L. 221-24), unless there is a justified delay.

In accordance with article L. 242-4 of the French Consumer Code, where the professional has not reimbursed the sums paid by the buyer, the sums due are automatically increased:

- the legal interest rate if reimbursement is made no later than 10 days after expiry of the 14-day period stated above,

- 5 % if the delay is between 10 and 20 days,

- 10 % if the delay is between 20 and 30 days,

- 20 % if the delay is between 30 and 60 days,

- of 50 % between 60 and 90 days,

- and an additional five points for each month of delay, up to the price of the product, then the legal interest rate.

Cancellation of the order after the withdrawal period

After the 14-day withdrawal period, in In the event of cancellation of the order by the buyer, after acceptance by the seller, for any reason whatsoever other than force majeure, a sum corresponding to 100 % of the amount of the purchase will be retained by the seller, by way of damages, as compensation for the loss thus suffered.

Article 7 - Prices

The prices are firm and definitive. Except in the case of special conditions specific to the sale, the prices of the services provided are those appearing in the price catalogue on the day of the order.

They are expressed in legal currency and are inclusive of all taxes.

Article 8 - Payment

Unless otherwise expressly stipulated in the Special Terms and Conditions, payment of the price must be made in cash on
order. No order will be taken into account unless full payment has been received by this date.

Payments made by the purchaser will only be considered final once the sums due have been effectively collected by the service provider.

An invoice will be sent to the buyer on request.

Article 9 - Intellectual property

All technical documents, products, drawings, photographs given to the buyers remain the exclusive property of Envol
Linguistique.It is the sole owner of the intellectual property rights to these documents and must be returned to him at his request.

Customer purchasers undertake not to make any use of these documents likely to infringe the supplier's industrial or intellectual property rights and undertake not to disclose them to any third party. 

Article 10 - Jurisdiction

All disputes to which the purchase and sale transactions concluded in application of these general terms and conditions of sale may give rise, concerning their validity, interpretation, performance, termination, consequences and consequences, and which could not be resolved amicably between the seller and the customer, will be submitted to the competent courts under the conditions of common law.

For the purpose of determining the place of jurisdiction, the seller shall elect domicile in 43 Quai de la Graille, Grenoble .

Article 11 - Language of the contract

The present general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

Article 12 - Applicable law

These terms and conditions are governed by French law. 

This applies to both substantive and formal rules. In the event of a dispute or claim, the buyer should first contact the seller to obtain an amicable solution.